Call our boiler experts0208 145 8555

Your questions, answered.

Can I rely on PlusHeat in an Emergency?

Protecting you against emergency situations in your home is why we exist. We know there's never a good time for an uncontrollable leak, circuit failure or boiler breakdown, but we hope to make life that little bit easier by being there for you in your time of need.

Notify us of your issue online or over the phone (we answer 80% of calls in under 60 seconds) and we'll be here to offer emergency advice and arrange your engineer visit, 24 hours a day, 365 days a year.

Join thousands of happy customers who already rely on PlusHeat to protect them, their family and their home!

Can I switch my cover from another company?

Have you just received your renewal quote, had a poor experience, or just want to see what else is out there? We can help.

Contact sales today on 0808 164 2892 (Opt. 2) and speak with a friendly advisor who can assist you to make an informed decision and save you money in the process!

Are there any call-out charges when making a claim?

What if we said, "it's up to you?"

We offer options from No Call Out Fee up to a £99 Call Out Fee. What's best for you? You decide!

Why would you choose to have a call-out fee?

Customers that opt for a plan with a call-out fee pay a lower monthly subscription, providing you with peace of mind for less!

Who will fix my boiler?

A friendly, local expert.

We've built a trusted network of vetted, qualified tradespeople up and down the country to ensure we always attend to your issue quickly, diagnose the problem and resolve the emergency promptly.

All boiler and gas appliance repairs and servicing will be completed by an appropriate and competent Gas Safe registered engineer.

When does my cover begin?

All of our plans include an initial 28-day exclusion period beginning on your plan start date before cover begins. If you require our services before this time, we can still help! Just ask our team about our discounted rate on one-off repair service as a valued customer.

Get in Touch

If you have any questions, please give us a call