COVID-19 Update

COVID-19 Update

COVID-19 Update

Last updated 27 June 2020

 

Here at PlusHeat, we are following the latest government guidance for people working in other people’s homes closely during the Covid-19 pandemic. We continue to keep up to date with the latest advice to ensure we are doing our bit to serve and protect you, our customer as well as our PlusHeat engineers and the general public. 

Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue. 

 

No work should be carried out in a household which is isolating because one or more household members has symptoms or where an individual has been advised to shield – unless it is to remedy a direct risk to the safety of the household. 

 

When working in a household where somebody is clinically vulnerable but has not been asked to shield (for example, the home of someone over 70), prior arrangements should be made to avoid any face-to-face contact, e.g. when answering the door. Anyone carrying out work in people’s homes should be particularly strict about handwashing, coughing and sneezing hygiene, such as covering noses and mouths and disposing of single-use tissues. 

 

It is important to ensure that Public Health England guidelines, including maintaining a social distance from any household occupants as far as possible, are followed for everyone’s safety. 

Thank you for your patience while annual services were postponed to prioritise urgent works to our most vulnerable customers throughout the pandemic. 

 

As of June, we are pleased to say that non-essential annual boiler services have now restarted. If you wish to book in your annual service, please contact us on 0808 164 2892. 

Our engineers are surveyed when accepting work to ensure they are in good health and have been provided with safety equipment to minimise the risk for all parties. 

 

Please help us take care of all parties by: 

  1. – Informing us when reporting an issue if you, or somebody in your property, is clinically vulnerable so that prior arrangements can be made to avoid any face-to-face contact, e.g. when opening the door. 
  2. – Maintain a social distance as far as possible. 
  3. – Wash your hands for 20 seconds, particularly after coughing, sneezing and blowing your nose. 
  4. – Reduce the spread of germs when you cough or sneeze by covering your mouth and nose with a tissue. 
  5. – Clean regularly touched objects and surfaces to reduce the risk of passing the infection to other people.

We’re launching a brand-new interactive remote assistance tool using augmented reality! Have an expert look at the issue in your home at any moment, from anywhere, by accessing your smartphone camera. Through a live-video sharing session, our engineers can offer a quick diagnosis, advice or even talk you through how to resolve the issue yourself. Check back very soon for more information.

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