FAQ’s

1) Who are you?

Plus Heat are a newly established property maintenance company, specialising in Boiler & Central Heating, Plumbing, Electrical and Drainage issues. We work with Letting Agents to aid in these ‘difficult to manage’ areas and assist them in delivering a high quality service to their landlords and tenants. We have also extended our arm to provide services to homeowners and landlords direct, offering a Letting Agent grade service at very competitive rates. Call our team now on 0808 164 2892 (option 1) to see how we can help you today!

2) What if I already have a maintenance cover plan elsewhere?

You should be able to cancel you current plan and switch to Plus Heat. For more information call our sales team on 0808 164 2892 (option 1).

3) Who will fix my boiler?

All gas boiler & central heating work will be carried out by a local Gas Safe registered engineer.

 

We screen and carefully select our engineers based on their competence AND their experience, to ensure we get your radiators burning and your showers steaming in no time at all!

4) How quickly can you arrange my boiler service?

You will receive a call from a trusted engineer within 24 hours of requesting your service to arrange a suitable date and time. We carry out most services within 2-4 weeks of your initial contact, but this may vary depending on the time of year.

 

Call us on 0808 164 2892 now to arrange your service today.

5) Are there any callout charges?

No, we never charge for callouts.

However, if you have chosen a plan with an excess, then the excess fee will apply.

6) Am I tied into a contract?

No, we don’t do long contracts.

All of our plans are on a 1-month rolling basis.

7) Will I be left on hold when I need to speak to someone?

We answer most phone calls within 15 seconds. Don’t believe us? Test us! – 0808 164 2892

8) When can I report an Issue

We have a 28 day exclusion period, which will commence from your agreement start date, on all our plans. If you are switching from a different provider and you wish to start your agreement from your renewal date, please take into consideration this exclusion period.