Help! My boiler won’t start

after-section-left
after-section-right

Help! My boiler won't start

15/03/20

There is nothing worse than discovering you have no hot water when you really want a shower or bath. There are some things that you can check safely before you need to call out an engineer.

There is nothing worse than discovering you have no hot water when you really want a shower or bath. There are some things that you can check safely before you need to call out an engineer. Before you spend money on an engineer call out, it’s worth checking the basics first…

Check the basics

First, if you have a prepayment meter, check that you’ve got enough credit. Make sure that the boiler is switched on; there should be message or light which would indicate that the boiler is on. Test another gas appliance to see if the problem lies with your domestic gas supply. If you have no gas at all, then this indicates that the problem lies with your utility supplier, rather than your boiler.
 

Check your fuse box

If a switch has tripped in your fuse box, then it may impact your boiler. Check the switches are all in the right place to ensure this isn’t the problem with your boiler.
 

Does the timer need reprogramming?

Your boiler’s timer might have reset if you’ve had a power cut recently. It might be as simple as re-programming it with your times. Take a look at the instruction manual.
 

Check the pressure guage?

If it’s showing a reading of one bar or less, low pressure could be the reason why your boiler’s not working. Topping up the pressure yourself is usually straightforward – follow the steps in your boiler’s manual.
 

Turn your thermostat to 21 degrees

Another way to check your boiler is switched on is by adjusting the thermostat to higher than 21 degrees. Temperatures below this can stop your heating from coming on, so increase the heat to see if your boiler kicks into life again.
 

Reset your boiler

Finally, try resetting your boiler according to its instructions. If yours was made pre-2004 it’s likely to have a pilot light instead of a reset function, so check that the pilot light is on. If it’s not, you may be able to relight it yourself according to its manual.

  IMPORTANT! Your boiler is a gas appliance, so it is essential to be safe when trying to resolve issues. Any work done MUST be done by a Gas Safe engineer – it’s against the law for anyone else to do this.

Keep your sun shining

PlusHeat offer extensive home emergency cover so you can protect your home (and your wallet!) when things go wrong. We offer 24/7 advice and support with boiler and central heating, plumbing, electrical and drainage cover from just 15p a day. Contact our friendly team on 0808 164 2892. We’re here to help!