{"id":17715,"date":"2022-03-28T06:46:38","date_gmt":"2022-03-28T06:46:38","guid":{"rendered":"https:\/\/demo.plusheat.uk\/?page_id=17715"},"modified":"2023-11-30T12:19:45","modified_gmt":"2023-11-30T12:19:45","slug":"maintenance-terms-conditions","status":"publish","type":"page","link":"https:\/\/www.plusheat.co.uk\/v1\/maintenance-terms-conditions\/","title":{"rendered":"Maintenance Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17715\" class=\"elementor elementor-17715\" data-elementor-settings=\"[]\">\n\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-element elementor-element-b4d335b elementor-section-full_width elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"b4d335b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0770638 elementor-column elementor-col-100 elementor-top-column\" data-id=\"0770638\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62c00fa elementor-widget elementor-widget-shortcode\" data-id=\"62c00fa\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"plusheat-breadcrumb\"><div class=\"plusheat-breadcrumb-inner\"><span class=\"home\"><a href=\"https:\/\/www.plusheat.co.uk\/v1\"><img src=\"https:\/\/www.plusheat.co.uk\/v1\/wp-content\/uploads\/2019\/10\/breadcrumb-home-icon.png\"\/><\/a><\/span><span class=\"separtor\"><img src=\"https:\/\/www.plusheat.co.uk\/v1\/wp-content\/uploads\/2019\/10\/breadcrumb-arrow-icon.png\"\/><\/span><span class=\"current-page\">Maintenance Terms &#038; Conditions<\/span><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-fadd540 elementor-section-full_width elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"fadd540\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5365596 elementor-column elementor-col-100 elementor-top-column\" data-id=\"5365596\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c48ca elementor-widget elementor-widget-heading\" data-id=\"f8c48ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PlusHeat Subscription<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-element elementor-element-bbca31d elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"bbca31d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2cd18 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"2a2cd18\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4da6e03 elementor-widget elementor-widget-heading\" data-id=\"4da6e03\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">24\/7 Emergency Helpline and Service Bookings:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e17e6c elementor-widget elementor-widget-text-editor\" data-id=\"1e17e6c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Telephone<\/strong>: <a href=\"tel:08081642892\">0808 164 2892<\/a><br \/><strong>Website<\/strong>: <a href=\"https:\/\/www.plusheat.co.uk\/v1\/\">https:\/\/www.plusheat.co.uk\/v1\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c16c90a elementor-column elementor-col-50 elementor-inner-column\" data-id=\"c16c90a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b6cf6d elementor-widget elementor-widget-heading\" data-id=\"4b6cf6d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Customer Service & General Enquiries:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd15755 elementor-widget elementor-widget-text-editor\" data-id=\"bd15755\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Telephone<\/strong>: <a href=\"tel:08081642892\">0808 164 2892<\/a> (Mon-Fri, 0900-1700)<br \/><strong>Website<\/strong>: <a href=\"https:\/\/www.plusheat.co.uk\/v1\/contact\/\">https:\/\/www.plusheat.co.uk\/v1\/contact\/<\/a><br \/><strong>Email<\/strong>: <a href=\"mailto:support@plusheat.co.uk\">support@plusheat.co.uk<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-6af14e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"6af14e7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0a21ba elementor-column elementor-col-100 elementor-inner-column\" data-id=\"b0a21ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa74b9e elementor-widget elementor-widget-heading\" data-id=\"fa74b9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Introduction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd6b176 elementor-widget elementor-widget-text-editor\" data-id=\"bd6b176\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>1.1<\/strong> PlusHeat believe your home should be your place to relax and unwind. We focus on developing\u00a0 products and applications to help make your home your sanctuary, with services that aim to take the stress away from your happy place.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9d0c96 elementor-widget elementor-widget-text-editor\" data-id=\"a9d0c96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>1.2 <\/strong>These terms and conditions relate to our Service Agreements which are designed to provide you with on demand access to planned and reactive home maintenance support throughout your subscription term through our online and downloadable mobile applications and our 24\/7 emergency helpline. Please read them carefully before subscribing, as we explain the different scenarios that we are able and unable to assist you with; we have done our best to remove any complicated jargon and make them as easy to ready as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f322d elementor-widget elementor-widget-text-editor\" data-id=\"b3f322d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><strong>1.3 <\/strong>This Service Agreement is not an insurance policy and therefore is not regulated by the Financial Conduct Authority (FCA). It is a Service Agreement to provide ongoing routine servicing, repairs and assistance at your property, at our sole discretion, whether or not any breakdowns occur. This Agreement is a contract between You and PlusHeat.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-44deb82 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"44deb82\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68f71fb elementor-column elementor-col-100 elementor-inner-column\" data-id=\"68f71fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08cf75d elementor-widget elementor-widget-heading\" data-id=\"08cf75d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Definitions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84b643a elementor-widget elementor-widget-text-editor\" data-id=\"84b643a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>[<strong><em>Note<\/em><\/strong><em>: Issue category definitions can be found at the issue category level. The capitalised items within those definitions should be defined here, or on a page on the website, including an animated visual representation.<\/em>]<\/p><p>In this Service Agreement, the following capitalised terms will have the following meanings:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-a2189e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"a2189e8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94860be elementor-column elementor-col-50 elementor-inner-column\" data-id=\"94860be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a22983b elementor-widget elementor-widget-text-editor\" data-id=\"a22983b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Accidental Damage<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f5072 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"a4f5072\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a460db4 elementor-widget elementor-widget-text-editor\" data-id=\"a460db4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Any Breakdown or Emergency that occurs as a direct result of someone\u2019s actions, whether intentional or not, including (but not limited to) Misuse. Examples of Accidental Damage include (but not limited to) issues that arise as a result of inappropriate use, a System not being used in accordance with manufacturer instructions and third party interference with a System, for example DIY or building works.\u200b<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-958f248 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"958f248\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48a18d5 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"48a18d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a22f7e elementor-widget elementor-widget-text-editor\" data-id=\"2a22f7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Ad-hoc Repair<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb8a35 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"cfb8a35\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aea0b89 elementor-widget elementor-widget-text-editor\" data-id=\"aea0b89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>If a Maintenance Request and\/or subsequent diagnosis is found to be something which falls outside the remit of Your Plan, you may be offered an Ad-Hoc Repair. This will allow you to benefit from our nationwide network of approved contractors who are available on-demand, despite the issue falling outside of your agreement. The price for this service will be confirmed at the time it is offered to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-68a7c0c elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"68a7c0c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b87c40f elementor-column elementor-col-50 elementor-inner-column\" data-id=\"b87c40f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1203538 elementor-widget elementor-widget-text-editor\" data-id=\"1203538\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Annual Boiler Service<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29966b elementor-column elementor-col-50 elementor-inner-column\" data-id=\"f29966b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13afa3e elementor-widget elementor-widget-text-editor\" data-id=\"13afa3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>An annual routine inspection of your boiler, as per the manufacturer&#8217;s instructions, checking its safe operation and efficiency including:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38eec36 elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"38eec36\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">a visual check of the boiler;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">a flue gas analysis & efficiency test to check your boiler is operating correctly;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">removing the boiler cover and inspecting it, if necessary;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">checking and adjusting the system pressure, if required;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">cleaning the condensate trap, if necessary;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">checking the boiler is firing up and shutting down safely;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">checking that the ventilation & flue are in accordance with current Gas Safety Regulations; and<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">email confirmation that your service has been completed.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-36bd45e elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"36bd45e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1065979 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"1065979\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e38a57 elementor-widget elementor-widget-text-editor\" data-id=\"9e38a57\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Beyond Economic Repair<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-718d25f elementor-column elementor-col-50 elementor-inner-column\" data-id=\"718d25f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37e275b elementor-widget elementor-widget-text-editor\" data-id=\"37e275b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"CellBody\"><span lang=\"EN-GB\">We may deem your boiler Beyond Economic Repair if, in the opinion of PlusHeat;<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a5d327 elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"7a5d327\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">your boiler is under 10 years old and the cost of any single repair (including VAT) exceeds the value of the boiler, or in the opinion of the manufacturer it would be more economical to replace it;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">your boiler is between 10-12 years old and the cost of any single repair exceeds \u00a3300 (including VAT); or<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">your boiler is 13 years or older and the cost of any single repair exceeds \u00a3180 (including VAT). Your boilers age will be determined from the date it was manufactured and we may use the serial number of your boiler to confirm this.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-1c2b6b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"1c2b6b0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1177958 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"1177958\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da14a7a elementor-widget elementor-widget-text-editor\" data-id=\"da14a7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Breakdown<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9641e elementor-column elementor-col-50 elementor-inner-column\" data-id=\"3e9641e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cbed71 elementor-widget elementor-widget-text-editor\" data-id=\"6cbed71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>A reactive, sudden and unexpected event where in the reasonable opinion of PlusHeat all or part of an Item(s) included as part of your agreement is no longer able to fulfil its primary intended function.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-eba19dd elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"eba19dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1276144 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"1276144\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a989caa elementor-widget elementor-widget-text-editor\" data-id=\"a989caa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Emergency<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c3acf elementor-column elementor-col-50 elementor-inner-column\" data-id=\"c0c3acf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b09a87b elementor-widget elementor-widget-text-editor\" data-id=\"b09a87b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"CellBody\"><span lang=\"EN-GB\">A sudden and unexpected event which, if not dealt with quickly would in the reasonable opinion of PlusHeat: <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aafa85 elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"5aafa85\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Render the Property unsafe or insecure; or <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Damage or cause further damage to the Property; or <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cause personal risk to you; or <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cause a health and safety risk to others.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-1500631 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"1500631\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f251cb5 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"f251cb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4caab elementor-widget elementor-widget-text-editor\" data-id=\"bf4caab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Gaining Access<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe7baf6 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"fe7baf6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f04f156 elementor-widget elementor-widget-text-editor\" data-id=\"f04f156\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Any parts and\/or labour required to get to and create adequate access for our engineer to reasonably be able to Repair a Breakdown, but not including the repair itself. Examples of Gaining Access include (but not limited to) scaffolding, climbing a ladder, excavation, cutting into the ceiling, removing panels or floorboards, dismantling cupboards, boxed in toilets or vanity units and removing or dismantling parts of a system that are not directly involved in completing a Repair, for the sole purpose of reaching the affected area.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-23e1229 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"23e1229\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea80dea elementor-column elementor-col-50 elementor-inner-column\" data-id=\"ea80dea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b064ea elementor-widget elementor-widget-text-editor\" data-id=\"9b064ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Intermittent Fault<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e461612 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"e461612\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-318fa29 elementor-widget elementor-widget-text-editor\" data-id=\"318fa29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Any Breakdown or Emergency that is not constant and cannot be reliably replicated. An example of an Intermittent Fault would include (but not limited to) a boiler fault that can be resolved by a reset of the boiler, and then does not reoccur for a period of time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-b42081a elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"b42081a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd4d5cb elementor-column elementor-col-50 elementor-inner-column\" data-id=\"bd4d5cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6767eed elementor-widget elementor-widget-text-editor\" data-id=\"6767eed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>\u200b<strong>Issue Category<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-707b975 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"707b975\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8af8f93 elementor-widget elementor-widget-text-editor\" data-id=\"8af8f93\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The way which we define the different sub-sets of home maintenance issues. The Issue Categories included within your subscription will depend on the plan and\/or add-ons you have chosen and can be found on your welcome email and\/or monthly invoices. For clarification of the Item(s) which make up each Issue Category, see section 4.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-b7b5dfe elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"b7b5dfe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10816b2 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"10816b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca9fd8d elementor-widget elementor-widget-text-editor\" data-id=\"ca9fd8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Item(s)<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4649bf3 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"4649bf3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a61dae5 elementor-widget elementor-widget-text-editor\" data-id=\"a61dae5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The specific parts, systems or issues included within an Issue Category, as defined in section 4.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-63aaef7 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"63aaef7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae1612 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"8ae1612\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9200ccf elementor-widget elementor-widget-text-editor\" data-id=\"9200ccf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Maintenance Request(s)<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5be38c8 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"5be38c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26df6bd elementor-widget elementor-widget-text-editor\" data-id=\"26df6bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>A request for maintenance works that has been raised for your property on our maintenance and repairs portal, either by phone, online or via the mobile app.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-64f7456 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"64f7456\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc40b9 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"5fc40b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0da68c6 elementor-widget elementor-widget-text-editor\" data-id=\"0da68c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Making Good<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93bff38 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"93bff38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34d5bd5 elementor-widget elementor-widget-text-editor\" data-id=\"34d5bd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Any parts and\/or labour required to make good any damage caused following Gaining Access, or by the issue itself. Examples of Making Good include (but are not limited to) decorating, filling in holes, plastering, replacing panels or floorboards, reassembling cupboards, boxed in toilets or vanity units and replacing or reassembling parts of a system that were damaged or removed for the sole purpose of reaching the affected area and not directly involved in completing the Repair.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-6210b67 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"6210b67\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d51f8fb elementor-column elementor-col-50 elementor-inner-column\" data-id=\"d51f8fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fb1d65 elementor-widget elementor-widget-text-editor\" data-id=\"9fb1d65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Misuse<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-208508d elementor-column elementor-col-50 elementor-inner-column\" data-id=\"208508d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-671b65b elementor-widget elementor-widget-text-editor\" data-id=\"671b65b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Using an appliance or system to fulfil any obligation other than its primary intended function, or in ways outside of the manufacturers recommendations or which could increase the chances of a Breakdown. Examples would include the disposal of inappropriate items in the drainage system (i.e., wet-wipes, food, or hair) and topping up the boiler pressure too high.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-4f51028 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"4f51028\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acb9c71 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"acb9c71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e3a82 elementor-widget elementor-widget-text-editor\" data-id=\"f1e3a82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Pre-existing Faults<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5220881 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"5220881\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d37686e elementor-widget elementor-widget-text-editor\" data-id=\"d37686e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Any Breakdown or Emergency that occurs on or before day 28 of your plan activation date (when taking out a new plan), your home move date, or your plan amendment date for any additional Items added (when amending your plan).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-d5c9c13 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"d5c9c13\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-886c338 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"886c338\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b7f3da elementor-widget elementor-widget-text-editor\" data-id=\"8b7f3da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Reoccurring Issues<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74e106e elementor-column elementor-col-50 elementor-inner-column\" data-id=\"74e106e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92db28d elementor-widget elementor-widget-text-editor\" data-id=\"92db28d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Any Breakdown or Emergency which regularly reoccurs on a long-term basis.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-fc8afb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"fc8afb1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eba879e elementor-column elementor-col-50 elementor-inner-column\" data-id=\"eba879e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00e4762 elementor-widget elementor-widget-text-editor\" data-id=\"00e4762\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Repair(s)<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bacc00a elementor-column elementor-col-50 elementor-inner-column\" data-id=\"bacc00a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7675c39 elementor-widget elementor-widget-text-editor\" data-id=\"7675c39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Restoring the use of a facility that has experienced a Breakdown to its correct and intended function. Parts used, if required, will be standard and genuine, but not necessarily like for like.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-5d74d09 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"5d74d09\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be0dbf0 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"be0dbf0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e749c00 elementor-widget elementor-widget-text-editor\" data-id=\"e749c00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Service Agreement<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09f8b0a elementor-column elementor-col-50 elementor-inner-column\" data-id=\"09f8b0a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcda102 elementor-widget elementor-widget-text-editor\" data-id=\"fcda102\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The contract for the periodic maintenance of the facilities outlined in these terms and conditions, provided at our absolute sole discretion, whether or not any Breakdown occurs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-d9b9279 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"d9b9279\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2447e62 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"2447e62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5436e elementor-widget elementor-widget-text-editor\" data-id=\"8c5436e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Strip Down Service<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a35cc6 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"9a35cc6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a36bad6 elementor-widget elementor-widget-text-editor\" data-id=\"a36bad6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>A strip down service involves the complete dismantling of your boiler and all major parts, deep cleaning, and rebuilding. Due to its intrusive nature, unless there is an issue with the readings or parts inside the boiler, a Strip Down Service is not usually necessary or recommended on an annual basis.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-103f152 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"103f152\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0da2787 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"0da2787\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0598c43 elementor-widget elementor-widget-text-editor\" data-id=\"0598c43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>System<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebbb59c elementor-column elementor-col-50 elementor-inner-column\" data-id=\"ebbb59c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-836a30d elementor-widget elementor-widget-text-editor\" data-id=\"836a30d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The parts and components that make up the Systems at Your Property e.g. your Heating System, Plumbing System, Electric System and Drainage System.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-27037a3 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"27037a3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-607387f elementor-column elementor-col-50 elementor-inner-column\" data-id=\"607387f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d14923 elementor-widget elementor-widget-text-editor\" data-id=\"5d14923\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>System Design Faults<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aad3892 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"aad3892\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00fd957 elementor-widget elementor-widget-text-editor\" data-id=\"00fd957\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Any Breakdown or Emergency that in our engineers opinion, has occurred as a result of a System being installed or designed poorly or incorrectly. Examples of System Design Faults include (but not limited to) pipework design that is prone to blockage, Appliances that are not installed to the manufacturers specifications or installations where reasonable care has not been taken to prevent future foreseeable issues from occurring.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-8bba635 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"8bba635\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3f0981 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"a3f0981\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cab264 elementor-widget elementor-widget-text-editor\" data-id=\"0cab264\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Upgrades<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7feae1a elementor-column elementor-col-50 elementor-inner-column\" data-id=\"7feae1a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a3bb6d elementor-widget elementor-widget-text-editor\" data-id=\"1a3bb6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Changes or amendments to a System to improve it beyond its original state or bring it up to current standards<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-716480e elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"716480e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2300769 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"2300769\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-797eb65 elementor-widget elementor-widget-text-editor\" data-id=\"797eb65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Your Plan<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28eb1ce elementor-column elementor-col-50 elementor-inner-column\" data-id=\"28eb1ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d267650 elementor-widget elementor-widget-text-editor\" data-id=\"d267650\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Your agreement with PlusHeat to complete service and maintenance repairs, in accordance with these terms and conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-f606abe elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"f606abe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2428e60 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"2428e60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-037d55a elementor-widget elementor-widget-text-editor\" data-id=\"037d55a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>You Property<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e19fc5 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"0e19fc5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7be6db elementor-widget elementor-widget-text-editor\" data-id=\"d7be6db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Internal to the main dwelling of your property, excluding any shared facilities, outdoor facilities and those contained in garages or outbuildings<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-5d2252e elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"5d2252e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab00a77 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"ab00a77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99ae16d elementor-widget elementor-widget-heading\" data-id=\"99ae16d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Subscription Benefits<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6286ca elementor-widget elementor-widget-heading\" data-id=\"a6286ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.1 Boiler Servicing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc80e56 elementor-widget elementor-widget-text-editor\" data-id=\"dc80e56\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.1.1 Routine Servicing:<\/strong><\/p><p>As part of your annual subscription, you are entitled to an Annual Boiler Service between the months of April and September, due to our engineer network being dedicated to emergency Breakdowns and repairs during the colder half of the year. It is your responsibility to contact us during the eligible period to request your service. If you do not request your boiler service, we will assume you do not wish for it to be completed during that period of contract. If you would like your boiler serviced outside of these months, this can be arranged for a one-off fee of \u00a379.<\/p><p>If you would like to upgrade your Annual Boiler Service to a Strip Down Service, this can be arranged at your time of booking for a one-off fee of \u00a379. A Strip Down service on its own is \u00a3129.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72f430 elementor-widget elementor-widget-text-editor\" data-id=\"d72f430\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.1.2 Landlord Gas Safety Inspection:<\/strong><\/p><p>Our landlord plans also include a Landlord Gas Safety Inspection, completed at the same time as your boiler service. Your Landlord Gas Safety Inspection includes a single mains gas boiler and single gas cooker as standard. If there are any additional gas appliances at the property which require checking, then these can be added at your time of booking for \u00a359 each.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1186ade elementor-widget elementor-widget-heading\" data-id=\"1186ade\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.2 24\/7 Assistance<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372cf43 elementor-widget elementor-widget-text-editor\" data-id=\"372cf43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">As part of your subscription, you will receive 24\/7 Assistance. This means you will be able to raise new Maintenance Requests and receive the help and advice you need around the clock.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbf5bf5 elementor-widget elementor-widget-heading\" data-id=\"fbf5bf5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.3 Emergency Repairs<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e4c17 elementor-widget elementor-widget-text-editor\" data-id=\"a9e4c17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.3.1<\/strong> Includes all parts, labour and materials required to resolve an Emergency at your Property, subject to any exclusions set out in this document.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edb4498 elementor-widget elementor-widget-text-editor\" data-id=\"edb4498\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.3.2<\/strong> \u200bThe Emergency will be deemed to have been resolved when either a temporary or a permanent repair has been affected and the situation no longer meets these criteria.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd2b5c elementor-widget elementor-widget-text-editor\" data-id=\"2dd2b5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.3.3<\/strong> \u200bWe aim to respond to all Emergency Repairs within 24-hours. If this could take longer (for example, in times of unprecedented demand) we will let you know.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e592bc elementor-widget elementor-widget-heading\" data-id=\"5e592bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.4 Maintenance Repairs<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d1508 elementor-widget elementor-widget-text-editor\" data-id=\"69d1508\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.4.1<\/strong> Includes all parts, labour and materials required to repair a Breakdown at your Property, subject to any exclusions set out in this document.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c79fb4 elementor-widget elementor-widget-text-editor\" data-id=\"6c79fb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.4.2<\/strong> The Breakdown will be deemed to have been repaired when either a temporary or permanent repair has been affected and the situation no longer meets these criteria.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6313eb elementor-widget elementor-widget-text-editor\" data-id=\"f6313eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.4.3 <\/strong>For the avoidance of doubt, this means that any Maintenance Requests raised for issues which are preventative and\/or do not affect an Item(s) intended function such as sounds, smells or cosmetics, will not be accepted under your agreement. It also means that we will complete repairs under this agreement using standard parts to restore the intended function of an Item(s), but parts may not necessarily be like for like and we cannot always guarantee things will look visually the same. At this point, if you would like any alterations made to a Repair then this would be considered an Upgrade which we may be able to assist you with as an Ad-hoc Repair.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd0000f elementor-widget elementor-widget-text-editor\" data-id=\"bd0000f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>3.4.4 <\/strong>We aim to respond to all Maintenance Repairs within 72-hours. If this is could take longer (for example, in times of unprecedented demand) we will let you know.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-d0400bb elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"d0400bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77a830f elementor-column elementor-col-100 elementor-inner-column\" data-id=\"77a830f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30e51b2 elementor-widget elementor-widget-heading\" data-id=\"30e51b2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Issue Categories \u2013 Inclusions and Exclusions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03675c7 elementor-widget elementor-widget-text-editor\" data-id=\"03675c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">This section goes over specifically what Item(s) are included under each Issue Category, and the scenarios under which we can help. Assistance with any items not listed within the issue category will fall outside of your agreement. We have also listed any specific issues or scenarios which are not included under this agreement. Where a Maintenance Request falls outside the remit your plan, we may still be able to assist you with an Ad-hoc Repair.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e283bc elementor-widget elementor-widget-heading\" data-id=\"2e283bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.1 Boiler & Controls<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f432cb elementor-widget elementor-widget-text-editor\" data-id=\"1f432cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">Boiler &amp; Controls refers to parts on or inside the casing of your boiler, including any integral controls. The Item(s) referred to under Boiler &amp; Controls include the Printed Circuit Board (PCB), the Fan, the Expansion Vessel, the Pressure Relief Valve, the Pump, the Gas Valve, the Gas Ignition Electrodes, the Diverter Valve, the Pressure Gauge and any Frost Stats, Clocks or Timers.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6f2f6a elementor-widget elementor-widget-text-editor\" data-id=\"b6f2f6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.1.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331145b elementor-widget elementor-widget-text-editor\" data-id=\"331145b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A total loss of Heating and\/or Hot Water.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: An uncontainable leak coming from the boiler.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0791eb elementor-widget elementor-widget-text-editor\" data-id=\"d0791eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.1.2 Maintenance <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0f4e4 elementor-widget elementor-widget-text-editor\" data-id=\"7d0f4e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A total loss of hot water, where a backup immersion heater is present.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: A noisy boiler.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5943a8 elementor-widget elementor-widget-text-editor\" data-id=\"d5943a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.1.3 Beyond Economic <\/strong><strong>Repair<\/strong><strong>:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c42981 elementor-widget elementor-widget-text-editor\" data-id=\"7c42981\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>If we deem your boiler to Beyond Economic Repair we may offer you a quotation to replace your boiler and you may be entitled to a discount as further set out in section 4.2.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94b6a06 elementor-widget elementor-widget-text-editor\" data-id=\"94b6a06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.1.4 <\/strong><strong>Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f22af3d elementor-widget elementor-widget-text-editor\" data-id=\"f22af3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Routine pressure top-ups. If our engineer attends and the issue is identified as low pressure, with a routine top-up as the resolution, a \u00a379 call-out fee will apply.<\/li><li>Hot Water Cylinders (as these are included under Central Heating)<\/li><li>Megaflo Systems<\/li><li>External Expansion Vessel<\/li><li>Repairs that require the boiler to be removed from the wall<\/li><li>Breakdowns caused by blockages, namely sludge, dirt or debris<\/li><li>The flue and\/or flue terminal<\/li><li>Repairing or replacing heat exchangers<\/li><li>System Drain Downs \u2013 if there are no isolation valves and the system needs draining this will be chargeable.<\/li><li>Any repairs to or replacement of a boiler that has been deemed Beyond Economic Repair.<\/li><li>Resetting\/reprogramming your controls, or replacing batteries.<\/li><li>Any recommended repairs or Upgrades as a result of the outcome of a Landlord Gas Safety Inspection or Boiler Service<\/li><li>Replacing your boiler if we deem it is Beyond Economic Repair. Depending on the Plan you have chosen, you may be entitled to a discount on a new boiler.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bba389 elementor-widget elementor-widget-heading\" data-id=\"1bba389\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.2 Boiler Replacement Discount<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c126e elementor-widget elementor-widget-text-editor\" data-id=\"f2c126e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>If we deem your boiler to be Beyond Economic Repair and can provide a quotation for a replacement, you will be entitled to the following discounts:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e9d20 elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"a3e9d20\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-compact-disc\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Custom Plan \u2013 5%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-compact-disc\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Standard Plan \u2013 10%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-compact-disc\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Premium Plan \u2013 15%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\" >\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-compact-disc\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Platinum Plan \u2013 20%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eac439 elementor-widget elementor-widget-heading\" data-id=\"0eac439\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.3 Central Heating<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f861cc elementor-widget elementor-widget-text-editor\" data-id=\"0f861cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">Central Heating refers to your Thermostat, Hot Water Cylinder (provided this is your primary source of hot water), Motorised Zone Valves, Radiator Valves, Central Heating Pumps and their interconnecting Pipes and Fittings located inside the property for systems with up to 14 radiators. If you have 15 or more radiators at your property, you must purchase our 15+ radiator add-on.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac2804 elementor-widget elementor-widget-text-editor\" data-id=\"aac2804\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.3.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce213ba elementor-widget elementor-widget-text-editor\" data-id=\"ce213ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A central heating pump failure, causing a total loss of heating throughout the property<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: An uncontainable leak from a radiator valve<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b60c345 elementor-widget elementor-widget-text-editor\" data-id=\"b60c345\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.3.2 Maintenance <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df8519a elementor-widget elementor-widget-text-editor\" data-id=\"df8519a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><b><span lang=\"EN-GB\">Example<\/span><\/b><span lang=\"EN-GB\"> <b>1<\/b>: A partial loss of heating.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example<\/span><\/b><span lang=\"EN-GB\"> <b>2<\/b>: A noisy central heating pump.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2847f4 elementor-widget elementor-widget-text-editor\" data-id=\"b2847f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.3.3 <\/strong><strong>Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b98d08f elementor-widget elementor-widget-text-editor\" data-id=\"b98d08f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>External Expansion Vessel<\/li><li>Replacement of radiators<\/li><li>Replacement of Hot Water Cylinders<\/li><li>Routine bleeding of air from the radiators. If our engineer attends and the issue is identified as air in the radiators, with a routine radiator bleed as the resolution, a \u00a379 call-out fee will apply.<\/li><li>Airlocks or the balancing and venting of radiators.<\/li><li>Megaflo Systems<\/li><li>Smart Heating Controls<\/li><li>System Drain Downs \u2013 if there are no isolation valves and the system needs draining this will be chargeable<\/li><li>Breakdowns caused by blockages, namely sludge, dirt or debris<\/li><li>Underfloor heating systems, and their related components<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac8602 elementor-widget elementor-widget-heading\" data-id=\"aac8602\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.4 Plumbing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48f9703 elementor-widget elementor-widget-text-editor\" data-id=\"48f9703\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">Plumbing refers to Hot &amp; Cold Water Pipes (up to, but not including the tap), Cold Water Feed &amp; Expansion Tank and the Toilet Cistern &amp; Flush Mechanism (including ball-cocks, syphons and valves). If you have more than 2 toilets at your property, you must purchase an additional toilet add-on for each additional toilet.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9fd2ca elementor-widget elementor-widget-text-editor\" data-id=\"e9fd2ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.4.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61f152a elementor-widget elementor-widget-text-editor\" data-id=\"61f152a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Covers you for all parts and labour involved in repairing or rectifying the Breakdown of your Plumbing system in an Emergency.<\/p><p><strong>Example 1<\/strong>: A toilet that isn\u2019t flushing, where it is the only toilet at the property.<\/p><p class=\"Body3\"><strong>Example 2<\/strong>: An uncontainable leak coming from the expansion tank.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91ddf42 elementor-widget elementor-widget-text-editor\" data-id=\"91ddf42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.4.2 Maintenance <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec8ae5 elementor-widget elementor-widget-text-editor\" data-id=\"2ec8ae5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all parts and labour involved in repairing or rectifying the Breakdown of your Plumbing system where the circumstances do not meet the criteria for an Emergency.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example<\/span><\/b><span lang=\"EN-GB\"> <b>1<\/b>: A toilet that is running into the bowl.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: A toilet that isn\u2019t flushing, where there is another working toilet at the property.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e6eccf elementor-widget elementor-widget-text-editor\" data-id=\"0e6eccf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.4.3 Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00b37aa elementor-widget elementor-widget-text-editor\" data-id=\"00b37aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Taps (including stop-cocks)<\/li><li>Showers<\/li><li>Repairing or replacing sanitary ware<\/li><li>Water softeners<\/li><li>Water pumps and parts of your water system that are designed to increase mains water pressure<\/li><li>Water filters<\/li><li>Swimming Pools or Spa Baths<\/li><li>Macerators (including Saniflo systems)<\/li><li>Food waste disposal units<\/li><li>Washing machine and dishwasher hot and cold flexible pipes<\/li><li>Septic tanks<\/li><li>Whilst taps are not included in your agreement, we will attend to replace a set of taps under this agreement provided the new set of taps are supplied by yourself and they are on site at the time of our engineers initial visit.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc38c5b elementor-widget elementor-widget-heading\" data-id=\"cc38c5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.5 Electrics<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-660a29f elementor-widget elementor-widget-text-editor\" data-id=\"660a29f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Electrics refers to Fuse Boards, Circuit Breakers, Plug Sockets &amp; Light Switches.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d9521 elementor-widget elementor-widget-text-editor\" data-id=\"b7d9521\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.5.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70465fc elementor-widget elementor-widget-text-editor\" data-id=\"70465fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all parts and labour involved in repairing of rectifying the Breakdown of your Electrics system in an Emergency.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A faulty Circuit Breaker, causing a power outage on an entire circuit<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: A fuse that has blown, causing a power outage on an entire floor<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac9da5 elementor-widget elementor-widget-text-editor\" data-id=\"3ac9da5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.5.2 Maintenance <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c27db3 elementor-widget elementor-widget-text-editor\" data-id=\"7c27db3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all parts and labour involved in repairing or rectifying the breakdown of your Electrics system where the circumstances do not meet the criteria for an Emergency.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A faulty plug socket<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: A faulty light switch<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-597efdf elementor-widget elementor-widget-text-editor\" data-id=\"597efdf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.5.3 <\/strong><strong>Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b75785 elementor-widget elementor-widget-text-editor\" data-id=\"3b75785\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Any electrics external to the Property, i.e. outside lighting and\/or plug sockets<\/li><li>Light fittings (including spot lights)<\/li><li>Replacing all or part of your Fuse Box<\/li><li>A Full or Partial Rewire<\/li><li>Solar panels and electric vehicle chargers<\/li><li>Electrical appliances such as electric ovens, hobs, extractor fans, showers, security alarms, security cameras and their associated parts and\/or components<\/li><li>Any recommended repairs or Upgrades as a result of the outcome of an EICR (Electrical Installation Condition Report)<\/li><li>Transformers<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf3f01 elementor-widget elementor-widget-heading\" data-id=\"eaf3f01\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.6 Drainage<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b4d66 elementor-widget elementor-widget-text-editor\" data-id=\"a7b4d66\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">Drainage refers to both Internal Drains (namely, waste pipes from baths, sinks and toilets) and External Drains (namely, the main stack and connecting pipework on the outside wall and under the ground within the boundary of the property).<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95ad615 elementor-widget elementor-widget-text-editor\" data-id=\"95ad615\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.6.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6758a elementor-widget elementor-widget-text-editor\" data-id=\"1b6758a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all parts and labour involved in repairing of rectifying the Breakdown of your Internal Drainage system, and up to 1-hour of rodding and\/or jetting to unblock your Internal and External Drainage system in an Emergency.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A shower waste pipe that only leaks when in use, where this is the only washing facility at the property.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: A blocked External Drain, affecting the free-flow of drains and causing waste pipes to back up inside the property.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a3021 elementor-widget elementor-widget-text-editor\" data-id=\"30a3021\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.6.2 Maintenance <\/strong><strong style=\"font-family: Montserrat, sans-serif;\">Repairs<\/strong><strong style=\"font-family: Montserrat, sans-serif;\">:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-150ba6e elementor-widget elementor-widget-text-editor\" data-id=\"150ba6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all parts and labour involved in repairing or rectifying the breakdown of your Internal Drainage system, and up to 1-hour of rodding and\/or jetting to unblock your Internal and External Drainage system where the circumstances do not meet the criteria for an Emergency.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A blocked toilet, where the is access to another working toilet at the property.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: A shower waste pipe that only leaks when in use, where there is access to another washing facility at the property.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49798a5 elementor-widget elementor-widget-text-editor\" data-id=\"49798a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.6.3 <\/strong><strong>Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-462b051 elementor-widget elementor-widget-text-editor\" data-id=\"462b051\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Repairs to the External Drainage system (including but not limited to, leaks, collapsed drains, or damage caused by tree roots)<\/li><li>Shared drains, as this will be the responsibility of your local water supplier. Check https:\/\/www.water.org.uk\/advice-for-customers\/find-your-supplier\/ to find your local water supplier and their contact details.<\/li><li>Pitched fibre drains<\/li><li>Drain Covers<\/li><li>Guttering and rainwater downpipes<\/li><li>Cesspits<\/li><li>Drainage pumps<\/li><li>CCTV inspection of your Drainage System<\/li><li>Shower drains which are blocked or draining slowly, where this is the only affected drain<\/li><li>Blockages caused by inappropriate use of the drainage system to dispose of unsuitable items<\/li><li>Cleaning and descaling your drains<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-192d58c elementor-widget elementor-widget-heading\" data-id=\"192d58c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.7 Roofing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da22a65 elementor-widget elementor-widget-text-editor\" data-id=\"da22a65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">Roofing refers to a tiled pitched roof over the main dwelling of the property.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f93ea elementor-widget elementor-widget-text-editor\" data-id=\"38f93ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.7.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b79a2d elementor-widget elementor-widget-text-editor\" data-id=\"5b79a2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all parts and labour involved in affecting a temporary repair of your Roof (using tarpaulin or similar) in order to protect the property from further damage and weathering until a permanent repair has been completed, following damage to the roof in an Emergency.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A broken roof tile which is causing water ingress inside the main dwelling of your property<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-274d68e elementor-widget elementor-widget-text-editor\" data-id=\"274d68e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.7.2 <\/strong><strong>Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e14b58 elementor-widget elementor-widget-text-editor\" data-id=\"9e14b58\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Flat roofs<\/li><li>Skylights<\/li><li>Permanent repairs to your roof<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f97e540 elementor-widget elementor-widget-heading\" data-id=\"f97e540\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.8 Home Security (Emergency)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95022b0 elementor-widget elementor-widget-text-editor\" data-id=\"95022b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">Home Security refers to External Windows and Doors at ground level and their associated locks and keys.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1968824 elementor-widget elementor-widget-text-editor\" data-id=\"1968824\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.8.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac82761 elementor-widget elementor-widget-text-editor\" data-id=\"ac82761\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Covers you for all parts and labour involved in securing and\/or boarding up of broken or damaged Windows or Doors in an Emergency.<\/p><p><strong>Example 1<\/strong>: A broken ground floor window at the front of the property, which can be accessed from the street<\/p><p><strong>Example<\/strong> <strong>2<\/strong>: A key that has snapped inside the lock, preventing the front door from being locked.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d807f0d elementor-widget elementor-widget-text-editor\" data-id=\"d807f0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.8.2 Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-164f938 elementor-widget elementor-widget-text-editor\" data-id=\"164f938\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Windows and\/or doors which are not external to the property, or where there is another window or door preventing access to the property (such as a porch).<\/li><li>Broken windows and\/or doors that are not accessible at ground level.<\/li><li>Replacement or repair of electronic units powering garage doors, internal locks, window locks, doors, glass, external garages or outbuildings.<\/li><li>Doors subject to swelling.<\/li><li>Fencing, gates or doors that do not provide direct access inside the Property, for example which provide access to the garden only.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4603dd elementor-widget elementor-widget-heading\" data-id=\"f4603dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.9 Pest Control (Emergency)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a7858 elementor-widget elementor-widget-text-editor\" data-id=\"a8a7858\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">Pest Control refers to the infestation of Mice &amp; Rats and Wasp &amp; Hornet Nests inside the Property.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0024339 elementor-widget elementor-widget-text-editor\" data-id=\"0024339\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.9.1 Emergen<\/strong><strong>cy Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d48c61a elementor-widget elementor-widget-text-editor\" data-id=\"d48c61a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all materials and labour required exterminate Pests from the property.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: A visible rat infestation inside the Property.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: A visible wasp nest inside the Property.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-932eac7 elementor-widget elementor-widget-text-editor\" data-id=\"932eac7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.9.2 Exclusions:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e73bc06 elementor-widget elementor-widget-text-editor\" data-id=\"e73bc06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Infestations in the garden or external to the Property<\/li><li>Any other pest\/animal control issues<\/li><li>Any requests where the pest infestation is not visible<\/li><li>Repeat requests where you have failed to follow our Engineers guidance<\/li><li>Bees nests &#8211; Bees are not seen as pests and therefore cannot be treated in the same way as hornets or wasps. If you have a swarm of bees in the structure of your property, you should contact the British Beekeepers Association for guidance: <a href=\"http:\/\/www.bbka.org.uk\">bbka.org.uk<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e93ccd9 elementor-widget elementor-widget-heading\" data-id=\"e93ccd9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.10 Handyman Service<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbb877 elementor-widget elementor-widget-text-editor\" data-id=\"9dbb877\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">Handyman refers to any single task that can be completed by a handyman within 1-hour.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20658bb elementor-widget elementor-widget-text-editor\" data-id=\"20658bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.10.1 Maintenance <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f35747a elementor-widget elementor-widget-text-editor\" data-id=\"f35747a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for up to 1-hour of labour involved in completing 1 handyman job where the circumstances do not meet the criteria for an Emergency.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 1<\/span><\/b><span lang=\"EN-GB\">: Assembling flat packed furniture, where the furniture and instructions are provided.<\/span><\/p><p class=\"Body3\"><b><span lang=\"EN-GB\">Example 2<\/span><\/b><span lang=\"EN-GB\">: Putting up shelves, where the shelf is provided.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0486b14 elementor-widget elementor-widget-text-editor\" data-id=\"0486b14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.10.2 Exclusions<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a78a1c elementor-widget elementor-widget-text-editor\" data-id=\"0a78a1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Plastering<\/li><li>Decorating<\/li><li>Larger works which will take longer than 1-hour. In this scenario we will endeavour to provide a fixed price quotation for such works.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea0faa elementor-widget elementor-widget-text-editor\" data-id=\"5ea0faa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.10.3 <\/strong><strong>Raising a Maintenance Request<\/strong><strong>:<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a958d9 elementor-widget elementor-widget-text-editor\" data-id=\"6a958d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>You must raise your Maintenance Request with us within 24-hours of the event. You can raise a Maintenance Request by:<\/p><ul><li>Phoning our 24\/7 Emergency Helpline on 0808 164 2892 or 0808 164 2893<\/li><li>Completing the \u2018Report Breakdown\u2019 form on our website, here: <a href=\"https:\/\/www.plusheat.co.uk\/v1\/breakdown-reporting\/\">https:\/\/www.plusheat.co.uk\/v1\/breakdown-reporting\/<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8d751 elementor-widget elementor-widget-heading\" data-id=\"2a8d751\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.11 Gas Fire Cover Add-on<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d131e6 elementor-widget elementor-widget-text-editor\" data-id=\"0d131e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Gas Fire Cover add-on refers to a single Gas Fire at the Property.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9c64a elementor-widget elementor-widget-text-editor\" data-id=\"3e9c64a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.11.1 Emergency <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d81dc62 elementor-widget elementor-widget-text-editor\" data-id=\"d81dc62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Covers you for all parts and labour involved in repairing of rectifying the Breakdown of your Gas Fire in an Emergency.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc4bb02 elementor-widget elementor-widget-text-editor\" data-id=\"cc4bb02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.11.2 Maintenance <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6e4367 elementor-widget elementor-widget-text-editor\" data-id=\"e6e4367\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">Covers you for all parts and labour involved in repairing of rectifying the Breakdown of your Gas Fire where the circumstances do not meet the criteria for an Emergency.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8380e5 elementor-widget elementor-widget-text-editor\" data-id=\"f8380e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.11.3<\/strong><strong> Maintenance <\/strong><strong>Repairs<\/strong><strong>: <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4887da6 elementor-widget elementor-widget-text-editor\" data-id=\"4887da6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body3\"><span lang=\"EN-GB\">The following types of works are not included within this category:<\/span><\/p><ul><li>Replacing your Gas Fire, where in the reasonable opinion of PlusHeat it is deemed to be Beyond Economic Repair<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-020ec94 elementor-widget elementor-widget-heading\" data-id=\"020ec94\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.12 Smart Heating Controls Add-On<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fef3362 elementor-widget elementor-widget-text-editor\" data-id=\"fef3362\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Smart Heating Controls add-on refers to any Smart Heating Controls installed at your Property for the purpose of controlling the Boiler &amp; Central Heating, including Tado, Nest and Hive.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b54e98 elementor-widget elementor-widget-text-editor\" data-id=\"6b54e98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>4.12.1 <\/strong><strong>Exclusions<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-165b6d9 elementor-widget elementor-widget-text-editor\" data-id=\"165b6d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>The following types of works are not included within this category:<\/p><ul><li>Setting up, installing or reprogramming your Smart Heating Controls<\/li><li>Changing the batteries inside your Smart Heating Controls<\/li><li>Issues with the Wifi or any third party Items or Systems used in conjunction with your Smart Heating Controls (for example your Wifi Router, Amazon Echo or Google Nest)<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-b88be26 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"b88be26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9431faa elementor-column elementor-col-100 elementor-inner-column\" data-id=\"9431faa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a41a691 elementor-widget elementor-widget-heading\" data-id=\"a41a691\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Recalls\/Revisits<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebdaa94 elementor-widget elementor-widget-text-editor\" data-id=\"ebdaa94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">All of our repairs come with a 30-day guarantee, starting on and including the date of our engineers last visit to complete the repair. If the same issue reoccurs within this time frame, we will request for the same engineer to reattend to assess whether the issue is related to the previous issue, or if it is a new and separate issue. Issues that reoccur that are reported to us more than 30-days after our engineers visit, or that are deemed to be new or separate issues, will be treated as a new job and any relevant call-out fees will apply.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-3564b1d elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"3564b1d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b17af31 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"b17af31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6adeebd elementor-widget elementor-widget-heading\" data-id=\"6adeebd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. All other Loss or Damage<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1d5e0 elementor-widget elementor-widget-text-editor\" data-id=\"dc1d5e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>6.1<\/strong> We will not be liable for any cost or expense (unless caused by Our negligence) caused by necessary access and\/or associated with reinstating the fabric of the home and costs associated with remedial work, such as redecoration, or restoration of any fixtures or fittings needing to be removed or replaced during the carrying out of any Work.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08aaacb elementor-widget elementor-widget-text-editor\" data-id=\"08aaacb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>6.2 <\/strong>Unless damage is caused by Our negligence, We will not be liable or responsible for any loss or damage to Your Home as a result of Your boiler, central heating or plumbing system breaking or failing. This includes cleaning needed, or damage to fixtures or furniture, for example, damage caused by water leaks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-7b274db elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"7b274db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3687b9a elementor-column elementor-col-100 elementor-inner-column\" data-id=\"3687b9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c0bfb8 elementor-widget elementor-widget-heading\" data-id=\"8c0bfb8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Subscription Term<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d9f1fa elementor-widget elementor-widget-text-editor\" data-id=\"6d9f1fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">Your subscription term is for 12-months (1-year) and begins on the &#8216;Subscription Activation Date\u2019 outlined in your Welcome Email and continues until it is terminated in accordance with this agreement.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-8af285b elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"8af285b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42a76be elementor-column elementor-col-100 elementor-inner-column\" data-id=\"42a76be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1239c elementor-widget elementor-widget-heading\" data-id=\"2a1239c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Renewals<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c78f195 elementor-widget elementor-widget-text-editor\" data-id=\"c78f195\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\">We will notify you by email 28-days before the anniversary of your plan of your renewal date, and any changes that may apply to the renewal of your cover, including price. You will have 28-days before your renewal date and 28-days after your renewal date to notify us if you do not wish to renew with us, otherwise your plan will automatically renew for another 12-month period.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-9af6565 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"9af6565\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-039bfdd elementor-column elementor-col-100 elementor-inner-column\" data-id=\"039bfdd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb636ea elementor-widget elementor-widget-heading\" data-id=\"cb636ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Cancellation Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db10d0 elementor-widget elementor-widget-text-editor\" data-id=\"4db10d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>9.1 Your Cancellation Rights<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8b9ee elementor-widget elementor-widget-text-editor\" data-id=\"4f8b9ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>9.1.1<\/strong> You may cancel your Service Agreement within 14-days of subscribing, or within 14-days of your renewal date, without penalty, provided you have not raised any Maintenance Requests for that Subscription Term.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-670618b elementor-widget elementor-widget-text-editor\" data-id=\"670618b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>9.12<\/strong> If you wish to cancel your Service Agreement outside 14-days of subscribing, or outside 14-days of your renewal date, you must pay a cancellation fee equal to the remainder of the subscription term in order to close the account. If you have not raised any Maintenance Requests in that contract period, we may reduce the cancellation fee by 50%.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81e6110 elementor-widget elementor-widget-text-editor\" data-id=\"81e6110\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>9.13 <\/strong>Cancelling your Direct Debit does not cancel your agreement with PlusHeat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15a2181 elementor-widget elementor-widget-text-editor\" data-id=\"15a2181\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>9.2 Your Cancellation Rights<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb5f2b elementor-widget elementor-widget-text-editor\" data-id=\"3fb5f2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>We may choose to cancel your Service Agreement if you give us false information, if you miss a payment, if we are no longer able to provide services in your area, at our discretion or if we are required to cancel by applicable law or regulation. In these circumstances, you will not be entitled to any refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-1137650 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"1137650\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db20555 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"db20555\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d31da63 elementor-widget elementor-widget-heading\" data-id=\"d31da63\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Moving Home<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e4d46a elementor-widget elementor-widget-text-editor\" data-id=\"5e4d46a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">If you are moving home, please notify us once you have your move in date and we will be able to transfer your subscription to your new property. All we require is your new address and the make, model and age of the boiler at your new property. Please note that there will be an exclusion period that will apply for the first 28-days after transferring your plan, before a claim can be made.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-02a4d7a elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"02a4d7a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42b3399 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"42b3399\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2953f0d elementor-widget elementor-widget-heading\" data-id=\"2953f0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Accessing your Property<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3fefd1 elementor-widget elementor-widget-text-editor\" data-id=\"e3fefd1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">If our engineer is unable to access your property at the agreed appointment time, and\/or there is not an adult over the age of 18 present, a wasted call-out fee of \u00a379 inc. VAT will apply. If it is the first occurrence, we may opt to provide a warning instead.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-523005e elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"523005e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a6bb13 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"3a6bb13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bf22de elementor-widget elementor-widget-heading\" data-id=\"9bf22de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. Payments<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d62ec5 elementor-widget elementor-widget-text-editor\" data-id=\"8d62ec5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>12.1 <\/strong>Depending on the plan you have opted for, there may be up to 2 payment types associated with your subscription:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b32aef4 elementor-widget elementor-widget-text-editor\" data-id=\"b32aef4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>12.1.1 <\/strong><strong>Subscription Fee:<\/strong><\/p><ul><li>Your subscription fee is the annual amount payable to subscribe to our service as detailed on your Welcome Email and can be paid either Monthly or Annually depending on the plan you have opted for.<\/li><li>Your first payment date will fall on your plan activation date, and will continue on the same date each month\/year. Payments made by Direct Debit will take 3-5 working days to show on your account.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0df5700 elementor-widget elementor-widget-text-editor\" data-id=\"0df5700\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>12.1.2 <\/strong><strong>Call-out Fee:<\/strong><\/p><ul><li>If you have opted for a plan with a call-out fee, this is the amount that will be payable before we can attend for each Maintenance Request raised against your account.<\/li><li>A call-out fee may also apply in retrospect, if the issue we are called out to is not as described or is mentioned in these T&amp;C\u2019s as something which will incur an additional charge, such as topping up boiler pressure. In these circumstances, a bill will be raised and become due immediately upon receipt.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f01d79 elementor-widget elementor-widget-text-editor\" data-id=\"0f01d79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>12.2 <\/strong>Failure to make any payments due on your account will result in you receiving automated emails requesting you to contact us in order to bring your account up to date, phone calls from our in-house collections team to find out why a payment hasn\u2019t been made and if no progress is made, your details being passed on to an external credit control agency to collect any outstanding monies on our behalf. In this circumstance, your contract will be cancelled and the full remaining balance on your agreement will become payable immediately, including interest accruing daily at 8% above the base rate set by the Bank of England.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-ef3bcec elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"ef3bcec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b527eb4 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"b527eb4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93b0c19 elementor-widget elementor-widget-heading\" data-id=\"93b0c19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">13. Exclusion Period<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9011bb6 elementor-widget elementor-widget-text-editor\" data-id=\"9011bb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body2\"><span lang=\"EN-GB\">To ensure our prices remain competitive and to limit our exposure of Maintenance Requests being raised for Pre-existing Faults, all of our subscription plans include an initial 28-day exclusion period for new Maintenance Requests. This means your cover doesn\u2019t begin until the 29th day of your subscription, with the 1st day being your Subscription Activation Date. Any issues that arise prior to you taking out the plan, or during your exclusion period will be deemed as pre-existing and will not be covered.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-c904cb8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"c904cb8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f15b094 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"f15b094\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07dede1 elementor-widget elementor-widget-heading\" data-id=\"07dede1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">14. Guarantees<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0f599 elementor-widget elementor-widget-text-editor\" data-id=\"ff0f599\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">All works are guaranteed for 30-days. If an issue you have previously had repaired reoccurs within this time and you have paid a call-out fee, you will not be charged again provided the issue is the same.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-7ed8613 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"7ed8613\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f356a9 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"2f356a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d6eaab elementor-widget elementor-widget-heading\" data-id=\"0d6eaab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">15. Governing Law<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd06e5b elementor-widget elementor-widget-text-editor\" data-id=\"fd06e5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"Body1\"><span lang=\"EN-GB\">The Service Agreements we offer are governed by the law of England and Wales.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-07bd5dc elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"07bd5dc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06dd5a3 elementor-column elementor-col-100 elementor-inner-column\" data-id=\"06dd5a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9d03f5 elementor-widget elementor-widget-heading\" data-id=\"a9d03f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">16. General Exclusions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23bda31 elementor-widget elementor-widget-text-editor\" data-id=\"23bda31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Please be aware that this service contract does not include the following:<\/p><ul><li>Any issues that arise where the source of the issue or affected area is not easily or visibly accessible. We would recommend contacting your house and buildings insurance, who may locate the source and provide adequate access for the issue to be resolved within your insurance policy (this is known as Trace &amp; Access). You may contact us once the affected area has been exposed and we will attend to resolve the issue, in accordance with these terms and conditions. If you do not have Trace &amp; Access cover through your home insurer, or would rather not claim through them, we may be able to create access on your behalf for a fee of \u00a379 including VAT for the first hour, and \u00a379 including VAT each hour thereafter as necessary.<\/li><li>Any risks normally insured under household, buildings or other insurance, including the repairing of faults, damage and\/or replacement of Appliances and Systems caused by freezing weather conditions, subsidence, structural repairs, escape of water, accident, fire, lightning, explosion, flood or storm. You should check your household or building insurance to make sure you have enough cover for these risks.<\/li><li>Issues arising from gradual deterioration and\/or wear and tear.<\/li><li>Frozen pipes.<\/li><li>Any issues otherwise covered by a manufacturers warranty or guarantee. In these circumstances, we are able to manage the claim with the manufacturer on your behalf but will not be able interfere with the repair until the manufacturer have attended and advised that the issue has been resolved or that the issue is no longer within the remit of their responsibility.<\/li><li>Any benefits of this Service Agreement that are also covered under another Service Agreement or Insurance Policy.<\/li><li>Recommended Maintenance works \u2013 when completing repairs at your property, our engineer might identify recommended maintenance works (such as a powerflush or system Upgrade) in order to prevent future issues from arising. In this scenario, we will aim provide you with a quotation for said works, but it is your responsibility to have them completed (either by ourselves or a third party) in order to validate your cover moving forwards.<\/li><li>Individual repairs are limited to \u00a3300 in the first 3-months of your contract.<\/li><li>Seals and grouting, which generally fill gaps between tiles and sanitary ware.<\/li><li>Misuse<\/li><li>Genuine parts that are not readily available in mainstream, mainland UK suppliers<\/li><li>Works required to Upgrade your system to meet current industry standards<\/li><li>Gaining Access<\/li><li>Making Good<\/li><li>Issues caused by scale, sludge or corrosion \u2013 this is because sludge, scale and corrosion build up happens over a long period of time, longer than the duration of one of our 12-month agreements, and can be prevented with the correct water treatment and devices to reduce the rate and impact of this build up.<\/li><li>Repairs where parts are no longer available or obsolete \u2013 this is because genuine manufacturer approved parts are not physically available.<\/li><li>Damage or breakdowns caused by changes to or problems with the gas, electricity or water services.<\/li><li>Beginning or continuing services where we there is a health and safety risk, including the presence of dangerous materials, infestations, or harassment of our staff (including verbal or physical abuse). We will not start work again until there is no longer a risk to health and safety.<\/li><li>Accidental Damage<\/li><li>Pre-existing Faults<\/li><li>System Design Faults<\/li><li>Intermittent Faults \u2013 the reason we do not cover for intermittent faults within our agreements is that by definition, they cannot be replicated when our engineer is on site and therefore no conclusive diagnosis can be made.<\/li><li>Reoccurring Issues \u2013 this would indicate that there is an underlying issue which would need to be dealt with before our cover can continue.<\/li><li>Issues not reported within 24-hours of them being noticed \u2013 this is to ensure we can address the issue as soon as possible, before they escalate or cause further damage.<\/li><li>Repeat requests where you have failed to follow our Engineers recommendations or guidance.<\/li><li>Issues which do not relate to the normal functioning of the System, for example bad smells or noises.<\/li><li>Reimbursement for any repairs paid for privately, without prior confirmation from PlusHeat that we authorise this. Where we agree to this, our liability will be limited to \u00a350 per hour for labour.<\/li><li>Cash alternatives instead of a Repair.<\/li><li>Issues caused by pests, animals or foreign objects.<\/li><li>The cost of parking, if appropriate free parking is not provided.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PlusHeat Subscription 24\/7 Emergency Helpline and Service Bookings: Telephone: 0808 164 2892 Website: https:\/\/www.plusheat.co.uk\/v1\/ Customer Service &amp; General Enquiries: Telephone: 0808 164 2892 (Mon-Fri, 0900-1700) Website: https:\/\/www.plusheat.co.uk\/v1\/contact\/ Email: support@plusheat.co.uk 1. Introduction 1.1 PlusHeat believe your home should be your place to relax and unwind. We focus on developing\u00a0 products and applications to help make your [&hellip;]<\/p>\n","protected":false},"author":152,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.0.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Maintenance Terms &amp; Conditions | PlusHeat - Heating Cover UK<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintenance Terms &amp; Conditions | PlusHeat - Heating Cover UK\" \/>\n<meta property=\"og:description\" content=\"PlusHeat Subscription 24\/7 Emergency Helpline and Service Bookings: Telephone: 0808 164 2892 Website: https:\/\/www.plusheat.co.uk\/v1\/ Customer Service &amp; General Enquiries: Telephone: 0808 164 2892 (Mon-Fri, 0900-1700) Website: https:\/\/www.plusheat.co.uk\/v1\/contact\/ Email: support@plusheat.co.uk 1. Introduction 1.1 PlusHeat believe your home should be your place to relax and unwind. We focus on developing\u00a0 products and applications to help make your [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.plusheat.co.uk\/v1\/maintenance-terms-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"PlusHeat - Heating Cover UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/plusheat.interns\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-30T12:19:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PlusHeatUK\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"29 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.plusheat.co.uk\/v1\/#organization\",\"name\":\"PlusHeat\",\"url\":\"https:\/\/www.plusheat.co.uk\/v1\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/plusheat.interns\",\"https:\/\/www.youtube.com\/channel\/UCqQXX7EGkuxGmsW0HiVhLvA\/featured?view_as=subscriber\",\"https:\/\/twitter.com\/PlusHeatUK\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.plusheat.co.uk\/v1\/#logo\",\"inLanguage\":\"en-GB\",\"url\":\"https:\/\/www.plusheat.co.uk\/v1\/wp-content\/uploads\/2020\/03\/plusheat-logo-white.png\",\"width\":139,\"height\":26,\"caption\":\"PlusHeat\"},\"image\":{\"@id\":\"https:\/\/www.plusheat.co.uk\/v1\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.plusheat.co.uk\/v1\/#website\",\"url\":\"https:\/\/www.plusheat.co.uk\/v1\/\",\"name\":\"PlusHeat - Heating Cover UK\",\"description\":\"We provide Home Emergency Cover and Call-out Services to Letting Agents, Landlords and Homeowners throughout the UK. 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