Frequently Asked Questions

With so many companies out there offering maintenance plans and home emergency cover like ours, you want to make sure you pick the best one for you, right? To help you decide if our PlusHeat plans are a good fit for you, we have put together some FAQs that hopefully will answer some of your burning questions:

Yes, providing safety precautions are followed. As a country, we all need to do what we can to reduce the spread of coronavirus. At PlusHeat, we are following government guidance to ensure we are best place to serve and protect you, our customer, as well as the general public. We have a full FAQ’s all about the coronavirus here.

You should be able to cancel your current plan and easily switch to PlusHeat. For more information, call our sales team on 0808 164 2892. Don’t forget to take in to account our exclusion period before you cancel your current cover.

If you have chosen a plan with an excess/fixed fee, then the excess/fixed fee will apply. PlusHeat’s ethos is to always provide our customers with a solution to their problem. In the circumstance where the issue you have raised is not cover under the agreement of your plan, we may offer to assist you and rectify the issue as an out of plan charge.

All gas boiler and central heating work will be carried out by 

a local Gas Safe™ registered engineer. We screen and carefully select our engineers based on their competence and their experience, to ensure we get your radiators burning and your showers steaming in no time at all!

Our contracts run on a 12-month rolling basis. After your 14 day cool off period, should you wish to cancel your agreement you will need to pay in full the remaining 12 month period. If you have paid in full for the year you will not be entitled to a refund. We never like to see a customer leave so we will do everything in our power to resolve any issues should this be the reason you wish to cancel.

(Updated October 2020) Please note that non-essential annual boiler service have now ended for the winter and will recommence between April and September 2021. Existing customers will be contacted during these months when your boiler service is due. 

If you would like to book in your service between April and September before you’ve received contact from us, you can do this easily by logging your request online: https://www.plusheat.co.uk/v1/book-a-service/

Once you’ve logged your request for a boiler service, an engineer will be in touch within 72 hours to your confirm your appointment date and time. 


For customers paying monthly, your boiler service will not be carried out within the first three months of your agreement. If you require your boiler service within your first three months, this can be arranged by paying for it upfront (£79).

We answer most phone calls within 60 seconds. Don’t believe us? Test us on 0808 164 2892

If you change your mind about your PlusHeat cover within 14 days of taking out your agreement, and inform us that you no longer require cover, we will refund you any money paid providing we haven’t carried out any work for you yet. You or an authorised representative can cancel by emailing cancellation@plusheat.co.uk.

We have a 28-day exclusion period on all our plans, which will commence from the first full day from your agreement start date. As a valued customer, we can offer you our reduced out of plan charge rate should you need to use our services before hand.


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