Contact us

support@plusheat.co.uk
0808 164 2892
Mon-Fri 09:00 – 17:00
Emergency Breakdown
0808 164 2893

Book Service Book Repair

Report a breakdown at ease

Takes 2–3 minutes. Tell us a few details and we’ll match you with a Gas Safe engineer near you. We'll guide you step by step.

Request a repair

  • Takes 2–3 minutesFew short steps, no account needed.
  • Free with your planYour annual service is included in PlusHeat cover.
  • Pick a slot that suits youChoose a date and a morning or afternoon window.
What do you need help with?
Something is broken / not working
Do you have a PlusHeat plan?

Yes, I have a PlusHeat plan

Annual cover for repairs and maintenance

No, I don't have a plan

I'll pay for repairs as needed

Your plan details

We use these to find your cover and the engineers near you.

Postcode
Where the boiler is, not your billing address.
Email
The address on your PlusHeat plan.
Select Property
Confirm Property
What repair would you like to report?
What do you require assistance with?
What is the issue?

Emergency repair

We'll prioritise this as urgent and arrange the earliest available appointment. In case of emergencies, call us immediately on 0808 164 2893.

How urgent is this?

Critical issue

Requires immediate attention

Partial disruption

Still functioning but needs repair

Minor issue

Can wait a few days

Tell us what's happening

Please describe what you're experiencing in as much detail as possible. This will help us assign the right specialist.

Description

Tell us more about the issue

This information helps our engineers prepare for your repair.

When did this start?
Is it constant or intermittent?

Constant

Problem is always present

Intermittent

Comes and goes
Has this happened before?
Yes
No
How did it happen?
Is the appliance/area easily accessible?
Yes
No
Do you have another toilet at the property
Yes
No

Boiler Information

Tell us about your boiler to help our engineers prepare.

Manufacturer
Model
Fuel type
Age of Boiler
System type
Location
When was the boiler last serviced?
Fault code
Check your boiler display if it shows an error code
Can you smell gas?
Yes
No
Do you have heating/hot water?

Leak Information

Tell us where the leak is and how severe it is.

Where is the leak?
Can you describe the speed of the leak?
Has water been isolated in the property to avoid damage?
Is the Source of the leak visible?
Does it only leak when in use?
Is the leak currently containable?

Your contact details

Name
Mobile
Add Additional Contacts
Yes
No
Contact types?
Name
Mobile
Email
This includes anyone who:
  • Is aged 65 or over
  • Has a serious long-term illness
  • Has a disability
  • Has young children (under 5)
  • Is pregnant
This information helps us prioritize urgent cases and provide appropriate support.
Is anyone at the property vulnerable?
Yes
No
All information is kept confidential and only used to improve our service.
We'll do our best to accommodate your preferred time, though emergency jobs may take priority.
When would suit you?
First preferred date
Please select a date from tomorrow onwards
Preferred time
Any time (8 AM to 6 PM)
Morning (8 AM to 12 PM)
Afternoon (12 PM to 6 PM)
Second preferred date
Please select a date from tomorrow onwards
Preferred time
Any time (8 AM to 6 PM)
Morning (8 AM to 12 PM)
Afternoon (12 PM to 6 PM)
We'll call you to confirm the appointment within 24 hours.
Upload Photos (optional)
Photos can help us understand the issue better
Not a plan customer? Call 0808 164 2892 and we'll help.