Frequently Asked Questions

With so many companies out there offering maintenance plans and home emergency cover like ours, you want to make sure you pick the best one for you, right? To help you decide if our PlusHeat plans are a good fit for you, we have put together some FAQs that hopefully will answer some of your burning questions:

Yes, providing it is an emergency and safety precautions are followed. As a country, we all need to do what we can to reduce the spread of coronavirus.

At PlusHeat, we are following government guidance closely to ensure we are best place to serve and protect you, our customer, as well as the general public. We have a full FAQ’s all about the coronavirus here.

You should be able to cancel your current plan and easily switch to PlusHeat. For more information, call our sales team on 0808 164 2892. Don’t forget to take in to account our exclusion period before you cancel your current cover.

Never! We don’t believe in charging for callouts. However, if you have chosen a plan with an excess/fixed fee, then the excess/fixed fee will apply.

All gas boiler and central heating work will be carried out by 

a local Gas Safe™ registered engineer. We screen and carefully select our engineers based on their competence and their experience, to ensure we get your radiators burning and your showers steaming in no time at all!

Unlike most of our competitors, we do not believe in tying 

you down to a 12-month contract. If we have not carried out any works for you, you can cancel your contract at any time with just one month’s cancellation fee. Understandably, if we have invested in you and carried out work at your property, you are then obliged to commit to your 12-month contract commencing from your activation date.

Booking in your boiler service is easy! Simply log your request online or call our 24/7 maintenance department on 0808 164 2893. Once you’ve logged your request for a boiler service, an engineer will be in touch within 72 hours to your confirm your appointment date and time. Please note, for customers paying monthly, your boiler service will not be carried out within the first three months of your agreement. If you require your boiler service within your first three months, this can be arranged by paying for it upfront. We will reduce the cost of your monthly instalments going forward to reflect this

We answer most phone calls within 60 seconds. Don’t believe us? Test us on 0808 164 2892

If you change your mind about your PlusHeat cover within 14 days of taking out your agreement, and inform us that you no longer require cover, we will refund you any money paid providing we haven’t carried out any work for you yet. You or an authorised representative can cancel by emailing cancellation@plusheat.co.uk.

We have a 28-day exclusion period on all our plans, which will commence from your agreement start date. As a valued customer, we can offer you our reduced out of plan charge rate should you need to use our services before hand.


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