Cancelling your PlusHeat plan

PlusHeat not working for you? We’d be sorry to see you go. If there is anything we can change or help you with, please give us a call on 0808 164 2892. We really value honest feedback from our customers to help us grow and improve.  We are fully committed to offering our customers an affordable and high-quality service but understand that we might not always be for everyone.

Taken out your agreement in the last 14 days?

Not a problem! Just inform us that you no longer require cover, we will refund you any money paid providing we haven’t carried out work for you yet.

Taken out your agreement more than 14 days ago but now you wish to cancel.

Our contracts run on a 12-month rolling basis. After your 14 day cool off period, should you wish to cancel your agreement you will need to pay in full the remaining 12 month period. If you have paid in full for the year you will not be entitled to a refund. We never like to see a customer leave so we will do everything in our power to resolve any issues should this be the reason you wish to cancel.


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