Report A Breakdown Online

Are you sick of waiting on hold to major companies’ call centres when you have a crisis? Reporting a breakdown has never been easier!

We understand it’s often easier to explain things when given the chance to go at your own pace and convenience, and we like to allow our customers to feel completely at ease – which is exactly why we’ve set up the online reporting tool.

You’ll receive the same level of service as when you report a breakdown over the phone with a dedicated account handler and a guaranteed response within 24 hours.






Get it sorted in just 5 simple steps:

1. What’s the problem? Use our fool proof picture diagrams to help you to identify the issue, along with helpful tips that could resolve the issue before having to report it. If these tips cannot solve it, you can leave a note to explain the issue further.

2. Upload a photo: Providing us with photographic evidence to give us the context of the problem at hand will help the engineer to prepare beforehand and acquire any necessary parts – allowing the issue to be dealt with quickly and efficiently.

3. Let us know where you are: Fill in your address details so we can make arrangements with a Gas Safe registered engineer based in your local area.

4. Contact details

5. Confirm & send

It’s as easy as that!


Plus Heat provide Home Emergency Cover and Call-out Services to Letting Agents, Landlords and Homeowners throughout the UK. Our technically trained support team are on hand 24 hours a day, 365 days a year (yes, even Christmas Day!) to provide technical advice when you need it most; and if necessary, arrange for an expert Gas Safe engineer to pay you a visit faster than you can say ‘Broken Boiler!’

Call our team now on 0808 164 2892 (option 1) or email us to see how we can help you today!